Tools
Terms of reference for stakeholder analysis
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Stakeholder analysis worksheets
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Checklist of communication costs items
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Do's and don'ts of communicating with workers
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Making short films for worker communication–a practitioner's view
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Notes on arbitration and prevention of labor conflict
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Working with Opinion Polls and Focus Groups
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Additional Material
Cabanero-Verzosa, Cecilia, and Paul Mitchell. 2002. "Communicating Economic Reform." Development Communications Division. World Bank, Washington, D.C.
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World Bank. 2002. Public Communications Programs for Privatization: A Toolkit for Task Team Leaders and Clients. Washington, D.C.
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Web SitesACAS (Arbitration and Conciliation Advisory Service): http://www.acas.org.uk/.
(Site offers downloads on handling redundancy and labor relations.)
ILO International Training Centre: http://www.itcilo.it/. (Site offers courses on social dialogue.)
PPIAF Port Reform Toolkit: http://www.ppiaf.org/. (Module 7 addresses engagement and labor issues.)
Some international trade union organizations:
Other Material and SourcesAsian Development Bank. 1994. Handbook for Incorporation of Social Dimensions in Projects. Manila. (This source includes checklists for road, rail, telecommunications, and power projects.)
Brinkerhoff, Derick W., and Benjamin L. Crosby. 2002. Managing Policy Reform: Concepts and Tools for Decision-Makers in Developing and Transition Countries. Bloomfield: Kumarian Press.
DFID (Department for International Development). 1993. "Guidance Note on How to Do Stakeholder Analysis of Aid Projects and Programmes." London. Available at www.dfid.gov.uk.
IFC (International Finance Corporation). 1998. Doing Better Business through Effective Public Consultation and Disclosure: A Good Practice Manual. Washington, D.C. Available at www.ifc.org/enviro/Publications/Practice/practice.htm.
OECD (Organisation for Economic Co-operation and Development). 2001. "Engaging Citizens in Policymaking: Information, Consultation and Public Participation." PUMA Policy Brief 10. Paris. Available at www.oecd.org.
Walton, Richard E., Joel E. Cutcher-Gershenfeld, and Robert B. McKersie. 2000. Strategic Negotiations: A Theory of Change in Labor Management Relations. Ithaca: Cornell University Press.
World Bank. 1996. World Bank Participation Sourcebook. Washington, D.C. (This publication reviews participatory approaches to development activities, and includes case studies and methodological appendixes.)