PERCEIVED PROBLEMS
Review the most common problems affecting bus systems along with a list of statistics and performance measures designed to measure the extent of these problems. Reviewing common problems will guide you to relevant benchmarks.

BENCHMARKS AND INDICATORS
These pages provide a series of benchmarks and indicators relating to best practices in developing countries. Comparing these figures with actual figures for your city will indicate the extent of your problems and help you determine what factors are causing them.

FACTORS INFLUENCING BUS SYSTEM EFFICIENCY
You can use this section to determine the causes of the problems that your bus system faces and the factors that contribute to bus system efficiency. This will help you frame your objectives for reform.

REFORM OBJECTIVES
This section discusses the reform objectives you might be considering for your system.