Mistreatment of Passengers
Poor treatment of passengers by bus crews is a common complaint. For example, passengers may be:
• forced to board vehicles that are already overloaded
• ejected from the bus before their destination (so that the bus can turn around and carry a more profitable load in the opposite direction)
Such treatment is particularly common where bus crews have an incentive to maximize the fares collected, and where rules and regulations are inadequately enforced.
It is often a result of competition in the market, but can occur under more regulated regimes if bus crew discipline is weak.